Shipping policy

1. Shipping Area

We currently offer free shipping within the contiguous United States, excluding Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.

2. Shipping Fees & Time

Once an order is placed, it typically takes 1-2 business days to process and ship. Standard delivery time is 3-7 business days, depending on the destination and carrier speed.

Please note that due to the lithium-ion batteries contained in our power stations, air shipping is not available. Ground shipping is the only method used, and delays may occur due to extreme weather conditions or other uncontrollable factors.

3. Shipping Method

We primarily use FedEx for deliveries. Once your order is shipped, you will receive an email confirmation with order details and tracking information. No signature is required upon delivery. For any specific delivery needs, please contact FedEx at 1-800-463-3339.

4. Shipping Address

Ensure that the shipping address you provide is accurate. Once an order is placed, we cannot modify the address. If your package is returned due to an incorrect or incomplete address, we will contact you to arrange redelivery.

Please note, we do not ship to P.O. Box, APO, FPO, or DPO addresses.

5. Shipping Information

Upon shipment, you will receive a confirmation email with tracking numbers. If your order contains multiple items, they may be shipped separately and may not arrive on the same day. If you haven't received your order within the estimated timeframe, please contact us at support@allweipower.com.

6. Order Cancellation

You can cancel your order before it is shipped and receive a full refund. However, if the order has already been shipped, you will need to wait for the product to arrive and then initiate a return and refund process.

7. Risk Orders and Order Confirmation

In cases where our system flags an order as a high-risk or medium-risk transaction, we will contact you via email and other communication methods to verify the order. You are required to actively cooperate and respond to our requests for confirmation. If you fail to reply or does not cooperate with the verification process, Allwei reserves the right to withhold shipment or cancel the order in order to protect the interests of the company.

8. Support

For any questions regarding your order or shipping, please contact us at support@allweipower.com or call +1 626-905-1089 (Monday - Friday, 9:00AM-5:00PM PST).